Help Center
How buying works, how supplying works, and how to reach a real person.
Browse the catalog for member pricing; anything we cannot price is marked quote-only. Signed-in members can open a support case from the buyer center.
Browse the catalog →Account help and supplier questions — write to support@sourcensell.com.
Send a message →Browse the catalog and add items to your cart. Members order directly from the catalog at member prices; balance is store credit that we record when payment clears. If you are not a member yet, paying the annual membership fee opens the buyer portal, and you can order as soon as payment succeeds.
The annual membership fee is paid on the payment page of this site; membership opens when the payment succeeds (for ACH and offline transfer, once receipt is confirmed). Purchase orders are charged against your account balance, as described in Section 4 of the Terms of Service.
Product details and specifications come either from the product’s supplier or from our own records. Images are illustrative; confirm any specification that matters with your account manager before you order. Stock, case dimensions and lead times are subject to confirmation by your account manager.
Often, yes — ask us about samples and we will confirm availability and cost for the item.
Yes. The cart page has an "Export to Excel" button that downloads every line — SKUs, prices, specs, and image links — so you can re-key products into your own systems.
Submit an application at /sell with your company details and product range. We review applications and reply by email.
There are no listing fees today. Commercial terms are agreed directly when we onboard your catalog.
Payment terms are agreed in your supplier agreement. The website itself does not hold or move funds.
Your quote confirmation email is the thread for your order — our team shares production, shipping, and tracking updates there as your order moves.
Reply on your order email thread and we will make it right per the terms of your quote. Issues raised within the window stated on your quote are prioritized.
Before production or dispatch, usually yes — reply to your order thread as early as possible. After dispatch, changes follow the terms on your quote.
Sourcing well
The full terms governing the marketplace — accounts, orders, catalog accuracy, and acceptable use — live at sourcensell.com/terms.
What we collect, how we use it, and your rights — including that we do not sell personal information — at sourcensell.com/privacy.
If you believe a listing infringes your trademark or copyright, send the listing URL and proof of ownership through the contact form with the subject “IP notice”. We review every notice and remove infringing listings.
Raise any problem on your order email thread — wrong items, damage, delays — and our team resolves it under the terms of your quote.
Product names and brands shown in the catalog belong to their respective owners and are used to describe the goods offered.
We aim for WCAG 2.1 AA. If anything on the site is hard to use with assistive technology, tell us via the contact form and we will prioritize a fix.