Refund Policy

Last updated: September 28, 2026

Policy version: refund-2026-09-28

The earlier version, refund-2026-08-14, continues to govern every order paid under it.

This is not the version new members currently agree to; members who paid or ticked under this version remain governed by it for that membership term. Current version: refund-2026-10-05

Where this English text and the Chinese text differ, the Chinese version governs — it is the language of the agreements and of arbitration.

1. What the fee covers

The fee opens a THUNDER INTERNATIONAL GROUP INC buyer membership for twelve months from the activation date, with access to the buyer portal: purchasing at member prices, order creation, balance and ledger, and the marketplace export tools.

It does not include product cost, shipping, warehouse fees, or any account balance. Those are quoted and billed separately.

2. Activation and the activation date

Card payments open membership as soon as they succeed; ACH and offline transfers open it once the funds have arrived and we have confirmed receipt. The day of activation is the "activation date"; the membership term and the 7-day period below both run from it.

3. Seven-day refund

Within 7 days of the activation date (the 7th day included), if no purchase order has been submitted under your account, you may request a full refund of the membership fee.

Email support@sourcensell.com with your registered email address and how you paid. Once we have confirmed that no purchase order has been submitted under your account, we refund the fee in full. Once a purchase order has been submitted, the seven-day refund no longer applies.

4. If we cannot activate your membership

If you have paid but we cannot activate your membership for reasons attributable to us, we refund the fee in full.

5. When the fee is not refunded

More than 7 days after the activation date, or once a purchase order has been submitted under your account, the fee is not refunded (except as set out in Sections 4 and 6), including where the refund is requested because of:

• Changing your mind, or deciding not to sell after paying.
• Not using, or ceasing to use, the membership.
• Dissatisfaction with the catalog, supplier pricing, product selection, or platform features.
• Suspension or termination of your account for breach of the Buyer Terms.
• Your inability to meet the separate requirements of any third-party marketplace (eBay, TikTok Shop, Temu, Shopline, or others). We provide export tooling; we do not control those platforms' approval decisions.
• Exchange-rate movement between the time you viewed a price and the time you paid.

6. Duplicate charges

If the same membership fee is charged more than once, every charge after the first is refunded in full. Please contact us within 90 days of the charge.

7. Payment methods and how refunds are returned

The fee is priced in US dollars. You can pay by card, ACH (US bank account transfer) and offline transfer (RMB or USD), as offered on the payment page at the time; card and ACH payments are processed by Stripe. We do not see or store your full card number, bank account credentials or other payment account credentials.

Card and ACH refunds are returned through Stripe to the original payment method and normally arrive within 5–10 business days.

Refunds of offline transfers are handled by our finance team and returned by the original route to the account you paid from, in the currency you paid.

8. Contact

To request a refund, email support@sourcensell.com with your registered email address, how you paid, and your payment proof or Stripe receipt.

THUNDER INTERNATIONAL GROUP INC, 1367 Sherborn St, Corona, CA 92879, United States · (888) 372-3588